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Refund Policy
At WP Theme Prime, we strive to provide high-quality digital products and services. Please read our refund policy carefully before making a purchase.
The nature of digital media means that once you have plugin or theme there’s really no way to ‘return’ it. No refunds will be given except in the case when the digital product is completely unusable. If the digital product is unusable, we need time to try to fix it. Otherwise, we will make a refund.
Our support team is available 24/7, if you have any questions or need help in installing or configuring digital products purchased on the website, please don’t hesitate to contact us.
- Eligibility for Refunds: Due to the nature of digital products, all sales are considered final. Refunds will only be granted under the following circumstances:
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- The purchased product was not delivered.
- The product received is significantly different from its description.
- A technical issue prevents the product from functioning as described, and our support team is unable to resolve it.
- Non-Refundable Cases: Refunds will NOT be provided in the following cases:
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- You changed your mind after purchasing.
- You no longer need the product or service.
- The product is not compatible with your hosting/server environment.
- Failure to read the product description before purchasing.
- You have already activated the license and used the product.
- Refund requests made beyond 7 days from the date of purchase. .
- Requesting a Refund:
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- To request a refund, contact our support team at hello@wpthemeprime.com within 7 days of purchase.
- Provide your order details, proof of purchase, and a clear explanation of the issue.
- Our team will review your request and respond within 3-5 business days.
4. Refund Processing: Approved refunds will be processed to the original payment method within 5-10 business days. Transaction fees or processing charges from payment gateways may be deducted from the refund amount.
5. Chargebacks & Disputes: If you initiate a chargeback or dispute without contacting us first, we reserve the right to block your account from future purchases. We encourage customers to communicate with our support team to resolve any issues before filing a dispute.
6. Modification of Refund Policy: WP Theme Prime reserves the right to modify or update this refund policy at any time without prior notice.
Contact Us: For any questions or refund requests, please contact us at hello@wpthemeprime.com.
